AVP, Collection

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.  Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.  We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. How you succeed To succeed in this role, you'll need to take a customer-centric approach, understanding the unique needs and circumstances of each customer. You'll work closely with them to identify solutions, negotiate payment plans, and provide ongoing support to help them achieve financial stability. Your goal is to find mutually beneficial solutions that meet the customer's needs while also minimizing risk for the bank. What you will be doing: Manage a portfolio of delinquent accounts, working closely with customers to understand their financial situation and develop personalized plans to help them overcome their challenges Negotiate payment plans and provide ongoing support to help customers achieve financial stability Analyze customer data to identify trends and patterns, and develop strategies to improve collections outcomes Collaborate with internal stakeholders, such as credit risk and sales teams, to ensure a cohesive approach to customer management Stay up-to-date with industry trends and regulatory requirements, applying this knowledge to improve collections processes and outcomes What are we looking for: A degree or diploma in a relevant field, such as finance or business At least 2 years of experience at supervisory level in Collections or a related field, such as credit risk or customer service Strong communication and negotiation skills, with the ability to work effectively with customers and internal stakeholders Analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions Empathetic and customer-focused, with a passion for helping others Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines #LI-SL1 What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.