Associate Director, Operational Change Management, Operations

Key Areas of Responsibilities •         Process transformation: Challenge and refine existing processes in alignment with industry best practices. Identify operational risk & efficiency concerns, proposing actionable solutions. •         Establish & Maintain systematic workflow artefacts across business units / products. •         New Product Approval support: Work with key Ops stakeholders to assess NPA requests initiated by business leads. •         Authoring of operational Business Requirement documentation •         Work with technology teams to transition operational requirements for technical solutioning. •         Project Management: Plan, track tasks, manage meetings, create project artefacts, escalate project matters & manage key stakeholders.    •         Secure approval for process improvements from relevant operations leaders. Requirements •         Candidates should have a minimum of 10 years of financial markets experience with a strong knowledge of operational process and practice across asset classes. •         Strong communication and interpersonal skills to interact with various stakeholders at varied levels of management. •         Proven experience in driving process improvement / transformation. •         Knowledge of financial products used across Equity Derivatives and FICC business lines. •         Ability to leverage innovative approaches to realising operational efficiency such as AI / Power Automate, python coding and optimal usage of Microsoft applications. •         Strong documentation and workflow illustration skills •         Ability to multi-task across various business and department initiatives. •         Proactive approach to work in an autonomous environment. •         Strong program / project management skills •         Control orientated and risk aware. •         Familiarity with swift messaging •         Proficient in English •         Fluent Cantonese preferable but not mandatory.  Key Contact Engagement Internal •         Senior Ops Management figureheads. •         Various business unit leads / business development managers •         Ops SME’s / department representatives. •         New Product Approval committee members •         Technology teams •         Various stakeholders across other support departments such as Legal and Compliance, Finance, Product Control & Risk Team. External •         Ops application vendors •         Agent banks •         Exchange / Clearing house representatives Stay informed on CITIC CLSA Job Opportunities Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.