Sr. Manager – Digital Workspace, IT

Position Description This is a technology leader role that is expected to provide comprehensive steering, design, engineering and operational support to a wide spectrum of workspace technologies, office automation systems and all workspace building blocks, be the products or services, on-prem or Cloud.  We expect this role to possess  hands-on configuration and system administration skills , including but not limited to the following technology areas: Electronic Messaging, Unified Communication, Collaboration, Mobility, Microsoft Active Directory and Microsoft Exchange, GPO, Windows 10 Desktop, Microsoft SCCM and SCOM. Key Areas of Responsibilities Provide engineering insights and support to the entire spectrum of Workspace technology and application systems stack including Microsoft 365, Azure AD, Exchange Online, Microsoft Teams, Exchange on-prem, Active Directory on-prem, Cisco Ironport, Proofpoint, SharePoint, Intune/BlackBerry UEM/Dynamics, SCOM, SCCM, ActiveRoles Server, Quest Analytics and any future workspace technology products or services, on-prem or Cloud.  Manage Workspace related projects owning the overall delivery and adheres to PMO governance framework.  Ensure proactive monitoring of all Workspace systems and diligently identify legacy issues and weaknesses before they manifest into audit issues or business impact.  Actively seek to innovate and devise practical solutions to meet business requirements and improve existing technologies, support models and business workflows.  Ensure the healthiness and robustness of Workspace systems in providing business agility, stability and continuity.  Establish OLA with the Technology Operations teams so as to ensure the supportability of Workspace systems.  Devise and maintain a set of KPIs for measuring and tracking Workspace systems performance and present these in management reports.  Uphold and continually evolve the Configuration and Security Control (CSC) framework to ensure conformance to standards and security baseline.  Ensure all IT security baselines are met and any non-conformances are effectively identified, reported and rectified.  Coordinate impact assessment, issues troubleshooting, service restoration and root cause analysis pertaining to Workspace systems.  Provide Level-3 escalation support in relation to Workspace production systems and participate in cross team incident management forums.  Document the design and implementation record of Workspace systems in a structured and consistent manner so that Technology Operations teams can consume accordingly.  Ensure full compliance of Workspace platforms with all regulatory requirements applicable in countries where the firm operates.  Requirements Bachelor or above degree in Computer Engineering, Information Technology or related discipline.  Minimum 10 years of technical hands-on experience in digital workspace technology space.  Strong hands-on practical experience in Workspace products and application stack mentioned in Job Responsibilities.  Proven track records of effective implementation and administration of IT systems with focus on digital workspace related systems.  Demonstrable action taker attitude and responsiveness to business requests.  Demonstrable pragmatic and agile mindset that prudently drives changes.  Proven analytical and problem solving skills.  Proven track records of IT incident and disaster situation handling.   Excellent communication (Email, phone, IM) and verbal presentation skills in written and spoken English and Chinese (including Putonghua).  Team player, good personality and motivation.  Microsoft MCSE or MCP will be an advantage.  Investment bank or regulated industry experience will be an advantage.  Stay informed on CITIC CLSA Job Opportunities Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.