Transformation Office Lead

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly. The role is responsible for establishing and leading enterprise-wide transformation governance and PMO discipline, ensuring alignment between strategic priorities and execution. It drives structured performance tracking, executive reporting, and cross-functional delivery to enable timely, data-driven decision-making at ExCo level and successful delivery of transformation outcomes. Roles and Responsibilities: Transformation Office Governance Design and implement governance framework, structures, Terms of Reference for monthly & quarterly business review meeting. Track key outcomes, KPI and leading indicators aligned to strategic priorities. Oversee and assess progress across strategic pillars, ensuring continued alignment with long-term goals Ensure consistency in planning, tracking, and reporting across initiatives Lead the quarterly Strategic Transformation Review, integrating updates across all strategic pillars into a clear executive-level PMO Aligns projects with approval processes, workflows, and organizational policies Establish clear milestones, assess cross-functional dependencies, and ensure alignment across initiatives for strategic initiatives Identify roadblocks and escalate critical risks, trade-offs, and decisions to senior leadership Manage interdependencies and proactively resolve bottlenecks Provide insights and constructive challenge to improve delivery outcomes KPI Tracking & Dashboard Development Develop and maintain enterprise KPI framework (financial & non-financial) and structure linked to strategic priorities Ensure alignment of functional KPIs with enterprise-level view to provide a consolidated and consistent performance perspective Build and manage a centralized, automated Strategic KPI Dashboard for ExCo Monitor performance by track KPIs, trends, and variances, highlighting risks and opportunities Ensure data accuracy, integrity, and alignment with Finance and business teams MBR/QBR Meeting & Reporting Plan and organise MBR/QBR forums, including scheduling, stakeholder alignment, and logistics Coordinate stakeholders to ensure timely and accurate data submissions, proactively resolving gaps and inconsistencies Deliver high quality and accurate MBR / QBR content (CEO Update, Business Dashboard, CEO Speaking Notes) on time Create a cohesive performance narrative that links key financial results, business drivers, and outlook Resource & Portfolio Management Manage transformation resource pool and allocate to priority initiatives Align resources with strategic priorities and delivery timelines Team Development & Engagement Build team capabilities by hiring and developing the right talent with strong governance and PMO expertise Develop team members through coaching and tailored development plans Drive employee engagement by fostering a high-performance, collaborative culture Job Requirements: A Bachelor degree in Business, post graduate degree is a plus At least 8 years of working experience in Insurance and Financial industry Solid PMO & project governance experience is preferable Experience in consulting advisory is preferable Has worked in various business functions within an Insurance / Financial institution Proficient practitioner in project management and has led major cross function teams in projects Strong analytical and problem-solving capabilities Excellent leadership skills, team player and ability to influence Excellent communication skills and able to communicate with senior executives effectively Strategic thinking and judgment Strong drive for results and accountability Ability to challenge constructively and influence outcomes High adaptability in complex environments Proficient in English and Chinese written and presentation skills Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements The role holder demonstrates a strong commitment to understanding and addressing customer needs . Others: You are required to acquire the relevant license(s) if your job involves regulated activities Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.