Officer / Senior Officer, Unsecured Lending Operations

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities To complete credit card and unsecured loan application process, such as document verification, system data input and verification and loan disbursement. To conduct CDD reviews on credit cards and unsecured loan applicants. To detect suspicious application/document to prevent fraud. To work closely with internal stakeholder on daily operations. To provide clerical and cross team support, if necessary. To prepare various reports for daily usage, audit and managerial reporting. To assist immediate supervisor to provide guidance and training to new join staff. To understand the bank policies on data protection, risk & security control and regulatory compliance to comply requirements; and escalate problem / exception to supervisor or manager immediately. To support in ad-hoc project and assist to conduct user acceptance testing & live verification as well as live verification on various systems enhancements to have better customer experience, increase productivity and control effectiveness in daily operations To timely escalate issue or incident to supervisor To assist in designing UAT test cases and performing UAT testing according to the pre-defined test cases. To provide initiative ideas to improve workflow. Requirements Minimum 2-3 years of experience in the banking or financial services industry, preferably in unsecured lending operations Strong analytical and problem-solving skills with the ability to identify and resolve operational issues Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders Proficient in using relevant banking and financial software applications Ability to work under pressure and meet deadlines Commitment to providing high-quality customer service Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Location: Two Harbour Square Job: Operations Schedule: Regular Employee Status: Full time